AD CRMRefund & Cancellation Policy
AD CRM · ALL DECISIONS · Last updated: 24 Oct 2026
1. Free trial first
AD CRM can be tried with your whole team on a free trial before buying. Please pay only once you are satisfied that the service fits your needs.
2. Subscription fees are non-refundable
Fees for plans (1/3/6/12 months), extra users and add-ons apply as soon as the plan starts and are non-refundable — including for low usage, cancelling mid-term or reducing users. No partial refunds are given for unused parts of a month/year.
3. Cancellation
The Customer can turn off auto-renewal or cancel at any time by writing to sales@alldecision.in. There is no cancellation charge; the current plan continues until its end date and will not renew after that.
4. Wallet balance
Money added to the wallet is only for AD CRM services (such as WhatsApp messages). It is not refundable in cash and cannot be transferred to another account. Charges already used for WhatsApp/Meta, AI or SMS are not refundable. Meta's own message charge is billed by Meta to the card in your Meta account; any refund of it follows Meta's policy, not our wallet.
5. When a refund is given
Only when: (a) the same payment was charged twice by mistake; (b) payment was deducted but the plan/wallet was not activated within 7 days and we could not fix it; (c) a wrong amount was charged due to our technical error. In such cases write to sales@alldecision.in within 30 days of payment with the transaction ID. With your consent, instead of a refund the same value/days can be adjusted in your next plan. A credit note is issued for every refund.
6. How and when refunds are paid
Approved refunds go back to the original payment method (UPI/card/net banking), usually within 7–10 working days of approval (banks may take a little longer). Payment gateway fees are not refunded, unless the law requires otherwise.
7. Service interruption
If the service is down from our side for more than 72 hours continuously, we will extend your plan by the same number of days instead of a refund. Interruptions caused by Meta, hosting, internet or other third-party services are not covered.
8. Account closed for misuse
No refund is given if an account is closed for breaching the Terms, fraud or spam.
9. Chargebacks
If you have any issue, please talk to us first — we resolve things quickly. Raising a chargeback with your bank without contacting us may lead to the account being paused until the review is complete.
10. Your statutory rights
This policy does not limit any rights you have under Indian law that cannot legally be excluded.
11. Contact
ALL DECISIONS, 08 Ward No 06, Gadi Mohalla Betma
BETMA
Email: sales@alldecision.in (subject: "Refund" + your company name and transaction ID)