AD CRMPayment Terms
AD CRM · ALL DECISIONS · Last updated: 25 Oct 2026
1. Prices
All plan prices are shown in Indian Rupees (₹) on the pricing page and in "My Plan" inside the CRM. GST and applicable taxes are added separately and shown clearly on the invoice.
2. Payment in advance
Plans are paid in advance at the start of each billing period (monthly or yearly). The plan/period is activated or extended only after payment.
3. Payment methods
Payments are made through a secure payment gateway (such as Razorpay) by UPI, debit/credit card or net banking. We never see or store card numbers, UPI PINs or bank passwords.
4. GST invoice
A GST invoice for every successful payment is available in the CRM wallet/My Plan and is also emailed. For GST credit, add your company GSTIN and correct address in the profile; a GSTIN added later does not apply to earlier invoices.
5. Renewal and reminders
Reminders are sent in the CRM and by email before a plan ends. If not renewed on time, new activity may be paused (view-only access may remain). After expiry, data is kept for at least 30 days so you can renew or export it to Excel; after that it may be deleted with notice.
6. Extra users and add-ons
Adding users or add-ons mid-term is charged for the remaining period. Going beyond your plan's user/company limits requires upgrading the plan.
7. Wallet and usage-based charges
Our platform fee on WhatsApp messages, AI reply fees, the AI bill-reading fee (per bill — only when the company has turned AI bill reading on; entering by hand is free) and similar charges are deducted from the wallet based on usage. Meta's own message charge is billed by Meta directly to the card in your Meta account — it is not deducted from our wallet. Both rates (with and without GST) are shown on the Wallet page in the CRM and may change when Meta or other providers change their prices.
8. Meta (WhatsApp) charges
Meta may change its WhatsApp rates up to 4 times a year (1 Jan, 1 Apr, 1 Jul, 1 Oct); the current rates are always shown on the Wallet page in the CRM, with and without GST. The first 1,000 service replies per WhatsApp number each month are free from Meta; after that Meta's charge applies. In future, Meta's charge may also be deducted from the wallet — we will inform you in the CRM and by email before such a change, so the same message is never charged twice.
9. Price changes
We may change prices; changes will be announced at least 30 days in advance and apply from your next billing period. The price of the current period does not change.
10. Failed payments and disputes
If a payment fails but money is deducted, banks usually reverse it automatically within 5–7 days. If not, write to sales@alldecision.in with the transaction ID. Refund matters are covered in the Refund Policy.
11. Seller
ALL DECISIONS, 08 Ward No 06, Gadi Mohalla Betma
BETMA
GSTIN: 23FDVPK8136G2Z3
Email: sales@alldecision.in