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Terms of Service

AD CRM · ALL DECISIONS · Last updated: 25 Oct 2026

On this page
  1. Acceptance
  2. The service
  3. Who may use it
  4. Account and security
  5. Licence
  6. Intellectual property
  7. Your data
  8. Acceptable use
  9. WhatsApp and third-party services
  10. Fees
  11. Availability and maintenance
  12. Limitation of liability
  13. Indemnity
  14. Suspension and termination
  15. Changes to these terms
  16. Governing law and disputes
  17. Contact / grievance officer

1. Acceptance

By using, signing up for or paying for AD CRM (a product of ALL DECISIONS, 08 Ward No 06, Gadi Mohalla Betma BETMA), you agree to these Terms, the Privacy Policy, the Refund Policy and the Payment Terms. If you accept on behalf of a company, you confirm you are authorised to do so.

2. The service

AD CRM is online software (SaaS) for attendance, visits, clients, follow-ups, quotations/orders, expenses, tasks, reports and WhatsApp Business. It is provided on an "as is" and "as available" basis; we continuously improve it and may add or change features.

3. Who may use it

The service is for business use. The person opening the account must be over 18 and provide accurate information.

4. Account and security

The company that opens the account ("Customer") is responsible for all its users, their passwords and their actions. Do not share passwords; report suspected misuse immediately to sales@alldecision.in.

5. Licence

For the plan period we grant the Customer a limited, non-exclusive, non-transferable right to use the service. The software is not sold; only a right to use it is granted.

6. Intellectual property

The AD CRM name, logo, design, source code, text and all features are the property of ALL DECISIONS — all rights reserved. Copying, reselling, renting or building a look-alike product without written permission is prohibited.

7. Your data

Data entered into the CRM belongs to the Customer. We use it only to provide the service (see Privacy Policy). The Customer is responsible for obtaining the consents needed to store and contact its employees and customers. The Customer can export its data via Excel at any time.

8. Acceptable use

Not allowed: spam or marketing without consent, fraud, illegal goods/services, harassment, trying to access or hack others' data, overloading the service, reverse-engineering, or anything that harms the service or other customers.

9. WhatsApp and third-party services

WhatsApp features are subject to Meta's WhatsApp Business policies and Commerce Policy; Meta may restrict numbers or templates — this is outside our control. We are not responsible for outages, rule changes or charges of third-party services such as Meta, Razorpay, Google, email or hosting providers. Full details of WhatsApp message costs (Meta charge + our fee, with and without GST) are on the Wallet page in the CRM and in the payment terms.

10. Fees

All fee, tax, billing and payment matters are in the Payment Terms; refunds and cancellation are in the Refund Policy.

11. Availability and maintenance

We do our best to keep the service running and secure and take daily backups, but cannot guarantee 100% uptime due to internet, hosting or third-party interruptions. The service may be briefly unavailable for necessary maintenance.

12. Limitation of liability

To the extent permitted by law: (a) our total liability for any claim will not exceed the fees paid by the Customer in the 3 months before the claim; (b) we are not liable for indirect or consequential losses such as loss of profit, sales, data or goodwill; (c) the Customer should verify outputs of the service (reports, hours, expenses, tax calculations, AI-read bills); festivals / holidays shown in the calendar are for information only — actual holidays vary by state and company.

13. Indemnity

If the Customer or its users breach these Terms or the law (for example, messaging without consent) and this leads to any claim, penalty or cost against us, the Customer will compensate us for it.

14. Suspension and termination

We may suspend or close an account for breach of these Terms, non-payment, fraud or a legal order. The Customer may close the account at any time — export your data via Excel first. After closure, data is deleted as described in the Privacy Policy.

15. Changes to these terms

We may update these Terms from time to time; major changes will be announced in the CRM or by email. Continuing to use the service after a change means you accept the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of India. For any dispute, first write to sales@alldecision.in — we will try to resolve it within 30 days. If unresolved, the courts at Indore (Madhya Pradesh) shall have exclusive jurisdiction.

17. Contact / grievance officer

ALL DECISIONS, 08 Ward No 06, Gadi Mohalla Betma BETMA
Email: sales@alldecision.in